Get in touch

We're a small team of pet lovers based in Europe — and we'd love to hear from you. Whether you have a question about an order, need help choosing the right product for your pet, or just want to share a photo of your cat sleeping in their new Pawly bed (we love that kind of email), we're here.

Email us

The fastest way to reach us:

hello@pawly.eu

We aim to reply within 24 hours, Monday to Friday.

Common questions

Before reaching out, you might find your answer faster on our FAQ page — we cover shipping times, returns, payment methods and more.

Order help

If you're contacting us about an existing order, please include your order number (it starts with #) so we can help you faster.

Press & partnerships

For press enquiries, wholesale, or collaboration requests, email us at hello@pawly.eu with the subject line 'Partnership' and we'll get back to you.

Business details

Pawly
Email: hello@pawly.eu
EU fulfilment partner network