Privacy Policy

Last updated: May 2026

1. Who we are

Pawly (“we”, “us”, “our”) operates the online store at pawly.eu. We are committed to protecting your personal data and respecting your privacy.

2. What data we collect

When you place an order or register an account, we collect:

• Name, email address, and delivery address
• Payment information (processed securely by Shopify Payments — we never store full card details)
• Order history and communication records

When you browse our store, we also collect standard technical data including your IP address, browser type, and pages visited, via cookies.

3. How we use your data

• To process and fulfil your orders
• To send order confirmations and shipping updates
• To respond to your enquiries
• To improve our store and customer experience
• To send marketing emails if you've opted in (you can unsubscribe at any time)

4. Who we share your data with

We share your data only with trusted partners necessary to fulfil your order:

• Shopify — our e-commerce platform (data stored on secure Shopify servers)
• CJ Dropshipping — our fulfilment partner (name and delivery address only)
• Shipping carriers (GLS, DHL) — for delivery
• PayPal — if selected as payment method

We never sell your data to third parties.

5. Your rights

Under GDPR, you have the right to access, correct, or delete your personal data at any time. To exercise these rights, email hello@pawly.eu.

6. Cookies

We use essential cookies to run our store, and optional analytics cookies to understand how visitors use our site. You can manage cookie preferences at any time.

7. Contact

For any privacy questions, email us at hello@pawly.eu.